SAFR App Support
We are here to help you manage your digital legacy, update your choices, and navigate the SAFR application. If you are experiencing issues or have questions, please check our Frequently Asked Questions below or reach out to our team directly.
Frequently Asked Questions (FAQ)
How do I add or change a Nominee?
Open the SAFR app, navigate to the "Nominees" tab, and click the "+" or "Add Nominee" button. You can select a contact directly from your phone's address book or enter their details manually.
How do I reset my App PIN or Password?
If you are logged out, click "Forgot Password" on the login screen to receive an OTP via your registered email or phone number. If you are logged in, go to the Profile tab, tap "Security", and select "Change Password" or "Change PIN".
Who can see my SAFR Choices and Will?
Your choices remain completely private and locked while you are alive. They are only revealed to your designated Nominees after they securely confirm your passing through the app.
How do I permanently delete my account?
You can delete your account by going to the Profile tab > Security > Delete Account. Please note that this action is permanent and cannot be undone. All your saved choices and Nominee data will be erased.